Customer Retention MP3

$ 24.95

Category: Salespeople, Sales Leaders and Business Owners

Improved customer retention leads to recurring revenue and profitability.  Everyone intuitively knows it costs a lot less to keep an existing customer than to get a new customer.  Our research shows that it costs as much as 9 times more to get a customer than it does to retain a customer!  In this module you’ll learn the 11 Secrets to Keeping Customers, what to do when a problem and/or mistake arises as well as introduce you to the concepts of Loyalty and Joint Venture Marketing.

 

Duration - 24 minutes